Repairs • Garage Door Sales • Installations
Serving the Santa Clarita Valley Since 1993
(661) 255-6180
thedoorfixer@gmail.com
26814 Hummingbird Circle • Canyon Country, CA
Contractors License Number: 714194

Repair or Buy?

Valencia Overhead Door has been selling and installing new doors, and performing repairs since 1993. We emphasize repairing because, in this economy, you may wish to save money. You'll probably be surprised that we can routinely repair doors with extensive damage and save homeowners hundreds of dollars. We invite you to find out more. Still rather buy a new door? We stand behind our new door installations with the longest and most customer-supportive warranty in the industry.

What can you expect from Valencia Overhead Door?

If your garage door falls apart in 6 months because of sloppy workmanship and junky parts, and the company you hired has vanished into thin air, you’re not going to be very happy, will you?

1. Where are you located?

If the garage door company is physically located in the SCV, this increases their accountability and forces them to be more trustworthy. Of the 50+ companies that claim to serve the SCV, only a handful are actually located here. Many falsely claim a local address but when you check the address out, it either doesn't exist or it's just a post office box. If you can't trust them to provide an honest address, can you trust their repairs?

There are more than 225 false addresses of garage door companies listed on line for the Santa Clarita Valley! Visit this page to discover the lengths some garage door companies go to deceive you

2. Will you provide me a guaranteed price and send it to me immediately via e-mail?

Few companies want to do this because most make their money on repairs by quoting low to get your commitment and then raising their price after "inspecting" your garage door.

3. Will you show me a copy of your contractor's license and written evidence of workers' compensation insurance?

Surprisingly, some garage door companies are not licensed, employ illegal immigrants and have no insurance. You don't want the liability of "an illegal" being injured on your premises.

4. Does your company have a perfect record with the Better Business Bureau?

Most of the good ones do. And they should because a customer has to be extremely upset to make the effort to submit a claim. However, our largest competitor, one that advertises throughout the Los Angeles area, has had 156 complaints filed against them over the past three years (as of 10/25/10). (Visit BBB.org)

5. Will your company give me a reasonable time window and arrive on time?

Many garage door companies are notorious for arriving much later than promised. They should give you a time window of no more than two hours and guarantee their labor will be discounted if they arrive late.

6. Will you provide me with a complete list of your customers?

If they are a reputable company, they should be willing to share the names of all of their past customers with you. This will enable you to find people you may know so you can check the company's reputation. Testimonials are good and you should read them. But can you be sure they're legitimate? Unfortunately, some garage door companies will present phony testimonials just to get your business.

7. Will you state in writing that the replacement parts you will use are new?

In order to compete on price, many companies will use old parts from doors they've replaced to save them money. They typically paint over the used parts to hide their age. Old parts frequently break.

8. How long is your repair warranty and will you provide me all of the details in writing?

If they offer only a 90-day warranty or less and just offer to write a few words to that effect on the invoice, watch out. They're probably using used parts and may not even stand behind their work should their repair fail within 90 days.

9. Can you prove to me you'll be around in six months, a year or in two years to back your work?

Make sure the company is truly local. Ask for proof how long they have been in business. It never hurts to request a letter from their bank stating they are solvent and another from a creditor disclosing they always pay their bills on time. Only the most reputable companies will be willing and able to provide these.